Travis Myers
Director of Customer Support for North America
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JLG Industries
At JLG, we have invested heavily in the eCommerce experience our rental partners and our equipment users have with us. Why? Because business isn’t going to become less digital; in fact, it will only become more so as time goes on.
That’s why we believe certain online business transactions, like buying parts, planning projects, selecting equipment and monitoring machine health, should be convenient, easy and trustworthy. And, we believe that our online tools and services, including Online Express, Access Your World, the Equipment Selector and ClearSky™ telematics, can truly help our customers and equipment users manage their fleets more efficiently.
Current offerings
JLG’s Online Express parts ordering and troubleshooting system makes it easier for equipment owners and users to find the right parts for machine repair and maintenance to keep machines on rent and on the job. With the addition of new browsing methods, updated technical publications and troubleshooting tools within Online Express that our customers can use to search for common fault codes and see descriptions prepared by our own in-house expert support team.
And, through the system, we can help customers recreate past orders, as well as understand where their orders are shipping from and when they will receive their parts.
Rental centers and end users can explore our innovative equipment and lifecycle solutions in real-world job site environments through our virtual environment, removing the guesswork when planning for the job site of tomorrow today. Electronic tools like our online equipment selector can help to identify the right equipment for the job and provide ongoing support for the equipment while rented out. And, usage and performance data can be collected remotely through our telematics program to increase uptime and safety on the job site.
Always evolving
No matter which one of our digital tools or services our customers and equipment users use, our goal is to make everyone’s work lives easier — and to be a contributing factor in their successes. That’s why customer feedback is a critical part of improving our systems. We use customer surveys to help us define our eCommerce roadmap and provide the tools that our customers tell us are important to them. eCommerce is more than just completing an online sales transaction — it is being a trusted partner to our customers.
Keeping this in mind, at JLG, we are making it a critical part of our digital roadmap to help connect our customers to their customers to make the landscape of machine rental more efficient and productive. That’s why we continue to invest in our digital properties to ensure that we provide the online tools and services to help manage equipment fleets more efficiently.
Learn more
Your uptime matters to us, which is why we designed our online properties like JLG Online Express to be a one-stop resource for convenient access to the equipment resources you need. To find the most current technical support, parts, training, fleet solutions and new product/service information available from JLG, click here.
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