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Parts & Service

Online Express Aftermarket Resources

Blog Posts - Aug 21

Online Express Aftermarket Resources

Nancy DeZarn
Marketing Manager
JLG Industries

When you’ve got a fleet of machines to keep up and running, JLG is ready to help you maximize the return on your investment. This means that we’ve got resources and teams all in one place — via our Online Express platform — ready to assist you in keeping your equipment at peak performance. 

Online Express is best known for being JLG’s 24/7 e-Commerce site, providing users with a quick, convenient purchasing experience by giving them the ability to search for parts by serial number, description or part number via mobile, tablet and desktop devices. 

But, it’s so much more than an online parts ordering system. It’s a resource site designed to fully support you after the sale. Here’s what else Online Express has to offer you…

Technical support
With Online Express, JLG makes it easy to find the parts you need quickly. We offer you the ability to search our parts catalogs, view interactive parts manuals, search technical publications (including Parts, Operations, Service Supplemental manuals) and use innovative tools like our 3D hydraulic schematics so you’re able to always find what you need. 

Online Express also offers access to helpful Technical Tips from JLG’s factory-trained technicians so you’re always up-to-speed on the latest news and industry trends.

If you need more help than these resources provide, JLG also has a fully-staffed team of customer support professionals available online (through chat and email) or via telephone around-the-clock to answer your questions or assist you with the ordering process.

In addition to giving you access to important technical support resources, Online Express also can connect you with important fleet management solutions, JLG training content and product/service informational resources. 

Fleet Solutions
Through Online Express, you can also log into your JLG ClearSky™ telematics account and access details on your aerial fleet real-time to help you better plan your next parts order, including:
• Viewing equipment operations hours, utilization status and service schedules
• Monitoring fleet health including battery life

Online Express provides convenient access to JLG’s industry-leading training programs. From online supervisor training to online and in-person MEWP (mobile elevating work platforms) and telehandler operator and equipment service training, our comprehensive offerings can be made to fit your needs, helping you to bring safety and confidence to your team. 

Product/Service Information
Safety is very important to JLG. To best support you and your team, JLG provides convenient access to information on everything safety-related via Online Express, including safety and service bulletins and inspection forms.

And, if you need to register your products or file a warranty claim, Online Express can help you get the forms you need to get that done.

Your uptime matters to us, which is why we designed JLG Online Express to truly be a one-stop resource for convenient access to the aftermarket solutions you need. To get the most current technical support, parts, training, fleet solutions and new product/service information, click here.

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