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Helping Customers Who Want to Rent Towable Boom Lifts

Craig Edwards
VP, National Accounts
JLG Industries

Access 101

Helping Customers Who Want to Rent Towable Boom Lifts

Expert Q&A - Jun 21

What kind of training are you required to provide to customers?

Although some customers may view towable boom lifts as a simpler solution than a regular boom lift, the same training standards apply. According to the ANSI A92.20 standards, only qualified operators can operate a tow behind boom lift. That means that before your customers drive away, you must make sure they’re certified by viewing relevant credentials, such as an operator card, or by providing training at your rental facility.

You can also point operators to manufacturers and industry associations to receive training. For example, we offer online training to operators who want to be certified to operate boom lifts under the ANSI A92.20 standards. This gives operators the flexibility to learn on their own time and rent a boom lift when they’re ready.

What are the most important points to go over with customers who want to rent a towable boom lift?

Once you’ve determined that a trailer-mounted boom lift is the best option for your customer (and that they’re properly certified to operate it), it’s time to go over some key points to help them have a more productive experience.

  1. Operation: As we already mentioned, operators must be properly trained to operate a towable boom lift. Even if someone has the right credentials, it may be worth verifying that they’re familiarized with the machine by having them practice its operation in a safe space at your facility.
  2. Inspections: Especially for newer operators, we recommend reviewing how to perform a pre-operation inspection and function testing. This is also a great time to point out where the manuals are stored on the machine.
  3. Safety: You should always encourage operators to wear the proper PPE, including fall protection. Operators should also understand the ground-bearing weight of the machine to make sure they’re only operating on surfaces that will support the machine’s outriggers. And of course, overhead hazards, such as electrical wires, are always a concern when working in an aerial lift, so reminding them to be aware of hazards before they start to work is always a good idea.
  4. Towing: While these machines may be easier to transport than other types of booms, a tow behind boom lift still requires customers to follow the towing procedure laid out in the operation and safety manual. Before sending your customers on their way, review the towing information, including how to properly stow and secure the machine. You’ll also want to double check that the customer’s vehicle has the capacity to tow the unit. 

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