How to Use IoT for More Responsive Customer Support

The relationship between rental companies and customers doesn’t end at delivery. Rental store managers are focused on service, uptime and value, and IoT (Internet of Things) is a powerful tool that can deliver all three.

Proactive Monitoring Means Fewer Surprises

With real-time data, rental companies can spot issues before customers call with active information on:

• Overheating warnings
• Battery health
• Diagnostic trouble codes (DTCs), also known as fault codes

With the JLG^® ClearSky Smart Fleet™, alerts can be set up to notify service teams automatically. This means a proactive call or visit can be made before downtime occurs, keeping jobs on schedule.

Helping Customers Save Money

IoT insights also allow rental providers to recommend actions that save customers money, such as:

• Idle time alerts that suggest off-rents to avoid unnecessary charges
• Right-sizing to recommend smaller/larger machines based on job site data

JLG’s ClearSky Smart Fleet platform supports these actions by giving providers and customers access to the same data, promoting trust and shared efficiency.

More Informed, Responsive Service Calls

When a tech is dispatched, they have access to the machine’s recent data. This allows them to:

• Bring the right parts and tools
• Reduce time on site
• Help resolve issues on the first visit

ClearSky Smart Fleet’s historical data analytics includes diagnostic trouble code (DTC) logs and active condition data, so techs don’t go in blind.

Customer Service Is a Competitive Advantage

IoT enables rental companies to do more than deliver machines; it allows you to deliver peace of mind. With practical support, shared insights and real-time problem solving, JLG’s ClearSky Smart Fleet can play a key role in making proactive service the new standard.