Case Study: Prospering in the JLG® Authorized Service Provider Program

JLG has established a network of independent service operations nationwide. These providers offer equipment repair, warranty, maintenance, inspections, parts and other support services to JLG customers. They play a crucial role in helping customers effectively maintain, inspect and service all types of access equipment and other heavy machinery.

The JLG® Authorized Service Provider program has transformed numerous independent equipment maintenance and repair operations. To understand its impact, let's explore the experiences of two successful participants: Eric Smucker of Lanco Lift and Freddie Leblanc of Leblanc's Fab & Equipment.

Lanco Lift: Fueling Business Growth

Eric Smucker, owner of Lanco Lift in New Holland, Pennsylvania, joined the JLG Authorized Service Provider program in 2011. His experience shows how the program can drive business growth, particularly through parts sales.

Immediate Financial Impact
Smucker found the program's parts discount a significant advantage, with savings evident from the very first month. This immediate financial benefit likely allowed Smucker to reinvest in his business and offer competitive pricing to customers.

Business Growth Engine
Smucker credits the Authorized Service Provider program with propelling his business forward. While he had previous experience working at a rental company, the program provided the boost he needed to launch and grow his own company successfully.

Parts Sales as a Key Business Component
Parts sales have become a major part of Lanco Lift's business. Direct access to JLG's inventory and parts discounts have been crucial in making this aspect of the company successful.

Serving a Diverse Customer Base
Smucker reports that 90% of Lanco Lift's work comes from end-users who own the equipment, typically small commercial construction companies with 10–15 machines and 3–4 crews. This illustrates how being an Authorized Service Provider can help a business tap into various market segments.

Adapting to Market Trends
Smucker observes that in the current market, many customers prefer repairing their old equipment rather than buying new. Lanco Lift has adapted to this trend, even servicing machines from the 1990s. Access to JLG parts, including remanufactured options, helps Lanco Lift meet this market demand effectively.

Leblanc's Fab & Equipment: Speeding Up Repairs and Boosting Credibility

Freddie Leblanc, owner of Leblanc's Fab & Equipment in Belle Chasse, Louisiana, has been part of the JLG Authorized Service Provider program for over three years. His experience highlights two key benefits: better parts access and enhanced brand reputation.

Streamlined Parts Access
Before joining the program, Leblanc had to work through customers to obtain parts, which slowed repairs. As an Authorized Service Provider, he has direct access to JLG Genuine, Remanufactured and MaxQuip parts through Online Express. This change has significantly sped up the repair process, allowing Leblanc's Fab & Equipment to serve customers more efficiently.

Brand Association Benefits
Leblanc emphasizes that associating his company to the JLG brand has been a major advantage. He notes, "There's confidence in a company associated with a strong brand name." This connection has likely helped Leblanc attract and retain customers who trust JLG's quality and reliability.

Long-Term Relationship with JLG
Leblanc has worked on JLG equipment since 1990, long before joining the Authorized Service Provider program. This enduring relationship gives him unique insight into the program's benefits.

Diverse Customer Base and Specialized Services
Leblanc's Fab & Equipment partners with many local rental companies, acting as an extension of their service shops. This collaboration helps rental companies manage overflow work during busy periods. Leblanc's company often handles machines that need four or more hours of service/repair or those that are too large for basic repair shops. They also work on specialized equipment requiring specific attention. This expertise has established Leblanc's Fab & Equipment as a go-to service provider in their area.

Real-World Success Stories

These accounts from Eric Smucker and Freddie Leblanc illustrate the tangible benefits of being a JLG Authorized Service Provider. The program has played a crucial role in these service operations' success, from improved parts access and faster repairs to enhanced brand reputation and business growth.

Both companies have leveraged the program to expand their customer base, offer specialized services and adapt to market trends. Their experiences show how the JLG Authorized Service Provider program can be a powerful tool for independent service operations aiming to grow their business and establish themselves as trusted equipment maintenance and repair experts.

With JLG's support, you can become the one-stop shop for all your customers' repair needs. Find additional details about the program at JLG.com/Authorized Service Provider.