19 Questions About Using JLG's Online Express Site Answered

With more than 100,000 SKUs available on the JLG® Online Express site, finding the right part might seem like a big task. But, actually, the site is designed to help users find and order parts fast for a quick, convenient purchasing experience.

To help you feel more confident – and to be more efficient – when shopping for and purchasing parts on Online Express, here are answers to 19 of the most frequently asked questions we get asked…

Finding Parts

If I Have A Part Number, How Do I Find It And Place An Order?

There are several ways to search using your part number. The search bar at the top of the page will return search results or link you to a product detail page when a part number is entered.

You can also use the "Order Now" option in the left-hand navigation bar to enter one or multiple part numbers. This will add the parts to your cart. Additionally, you can go directly to your cart, and on the right-hand side, there is an option to add a part number.

If I Have My Machine Serial Number, How Can I Find The Parts I Need?

There are two ways you can use a machine serial number to obtain a list of parts. Using the "Parts" option on the top navigation bar, select "Equipment Information." Here you can input a serial number and view a machine-specific build sheet (Pick List) or component index.

You can also use the "Interactive Manuals" option in the left-hand navigation bar to search for the machine's Parts Manual which contains diagrams of your machine. From the diagrams, you can add parts directly to your cart.

How Do I Look Up The Parts I Need If I Don't Have A Serial Number Or Part Number?

The best thing to do if you don't know your machine serial number or the part number is to use your machine's make and model information to search for the right manuals.

Using the "Interactive Manuals" option in the left-hand navigation, start with the brand for your machine. Then navigate the index choosing each option that applies to your model.

If the model number is not known, you may use the "Aftermarket Products" option on the left-hand navigation bar which offers many categories of parts to browse. Searches by keywords, such as "filter" or "batteries," can be done in the search bar at the top of the page as well.

Where Can I Find A Recommended Spare Parts List So That I Can Stock What I Will Need For My JLG Machines?

Using the "Interactive Manuals" option on the left-hand navigation bar, select the "SmartEquip Quicksearch" option to search by serial number or use the machine make and model.

Either search will lead you to a Parts Manual. Once in the manual, look for the Recommended Service Parts section.

Accessing Other Tools And Resources

What Else Does Online Express Offer?

OnlineExpress offers more than an online parts ordering system; it's designed to fully support you through your equipment's full lifecycle by providing you with technical support, fleet solutions, training opportunities and product/service information.

Are Printable Operator And Service Manuals Available Online?

You can access all of JLG's Operation & Safety and Maintenance and Service manuals via Online Express, and all manuals are printable.

To meet users' needs, every manual is available in two different formats: 1) a PDF format, and 2) an interactive format known as SmartEquip. Both options can be found on the left-hand navigation bar. PDF Manuals are downloadable while the interactive option offers the same parts diagrams as the PDF but with ordering capabilities and item highlighting.

Can I Find Safety/Service Bulletins For My Machine?

Yes, all Safety, Service and Product bulletins are available on Online Express with two ways to access them.

1. On the top navigation bar, choose "Warranty/Safety" and select "Safety & Service Bulletins" from the dropdown menu and search for bulletins by serial number or various other criteria.
2. You can also go to the "Parts" category on the top navigation bar and select "Equipment Information." Here you can enter your machine's serial number and then select the "Safety & Service Bulletins" button.

Can I Obtain Inspection Forms For My Machine?

Yes, all equipment inspection forms are available on Online Express and can be found under the "Warranty/Service" option on the top navigation bar. To access them, select "Inspections and Forms" and you will find forms to replace an ID plate, update owner information, request a product modification and so on.

How Can I Verify If My Machine Is Still Under Warranty?

Using the "Parts" option on the top navigation bar, select "Equipment Information." Enter your machine's serial number to view the in-service date.

For most machines, the standard warranty extends for one year from the date the machine was placed in service. If you have an extended warranty, the warranty will be in effect for the designated length of time of the extended warranty starting from the in-service date.

Placing Orders

How Do I Check Pricing And Product Availability?

Using the top search bar, search for your item using the part number.

What Time Do I Need To Order By For Next Day Delivery?

Order cut-off times for next-day delivery vary by carrier. Please check with your provider.

Can I Create A Reusable Shopping List?

Yes. There are two ways to create a shopping list that can be saved and used to create an order later.

1. Using the Order Now option on the left-hand navigation bar, add as many part numbers as you would like by manually typing in part numbers or importing a .CSV file. Once all desired part numbers are entered, you have the options to "Add to Shopping List" or "Add to Cart." Choosing to add to the shopping list will save the part numbers for use at a later time.
2. If you want to order this group of parts now but also retain the list for repeat orders in the future, add them to your cart. Go to your cart, and prior to checking out, click "Add to Shopping List" for either all the parts or for each part that you want to add to a list for later use.
   
   To manage your lists, go to the My Account section, Shopping List. You can edit, print or share your list from there.

Can I Import A Parts List From Excel?

Yes. Using the "Order Now" option on the left-hand navigation bar, click the "Import a .CSV File" button. A .CSV file is a type of Excel document and is the only acceptable file format.

Please note: There are some additional file requirements that will populate once you select the "Import a .CSV File" option.

How Do I Manage Multiple Ship-To Addresses?

There are two ways to manage ship-to address.

1. When completing the checkout process in the shopping cart, you can select the link, "Change Shipping Address." The Change Shipping Address pop-up appears, and you can search for existing ship-to addresses by entering the desired address into the search bar.
2. If the ship-to does not exist, click on "Add New Address" and follow the prompts. You also have the option to create a shipping address in "Address Book" which is under the My Account tab. In the Address Book, you can set your default shipping address as well as add new addresses.

What Is The Policy For Returning Parts?

Please check the Return Parts Authorization policy and procedures for more details. It can be found here.

Checking Your Account

Can I Review Invoices In Online Express?

Yes. In the Order Management section of the left-hand navigation bar, you will select "Invoice Information." There you can use the drop-down to search using your choice of criteria. Find your invoice in the results list and use the PDF icon to print.

You can also find invoices when viewing order details in "Parts Order Inquiry," which is also within Order Management.

Can I Obtain A Statement Of My Account Or Make A Payment Through Online Express?

Currently, you cannot obtain a statement or make a payment via Online Express. For further information, please email [email protected].

Where Do I Find The Username, Password And Company ID For The Warranty Entry Login Page?

You will need to obtain a separate username, password and company ID to access the warranty system.

To receive a warranty username, password and company ID, please call 1-877-JLG-LIFT and select Warranty from the menu options.

Ready To Start Shopping?

JLG's Online Express offers you an efficient, user-friendly tool to quickly find and order parts. When you're ready to get started shopping, click here.

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