JLG Offers Searchable Knowledge Base Article Library with Online Express
Mar 08, 2023
McConnellsburg, PA (March 8, 2023) – JLG Industries, Inc., an Oshkosh Corporation company [NYSE:OSK] and a leading global manufacturer of mobile elevating work platforms (MEWPs) and telehandlers, announces the accessibility of its Knowledge Base article library to rental companies and service dealers with an account in Online Express, the company's 24/7 customer portal. Knowledge Base offers technicians the ability to search through a library of more than 400 service-related articles, by Diagnostic Trouble Code (commonly known as fault codes) or symptoms, for troubleshooting machine issues.
"All of the articles are authored by the technical experts within JLG," says Travis Myers, JLG's director of customer support, "providing our channel partners' technicians with highly specialized information that they don't normally have convenient access to. Through Knowledge Base in Online Express, JLG offers valuable, service-related content in a simple, mobile-friendly format to increase efficiencies when troubleshooting common machines issues."
Searching by either codes or keywords, technicians can use Knowledge Base articles to diagnose possible causes, troubleshoot steps needed to resolve the issue, learn more about any special tools or parts that might be required to complete the work and review additional information that could be helpful in getting the equipment back to work.
According to Myers, JLG is constantly adding new content, including more articles, imagery to show where components are located, detailed parts drawings and schematic clips, to enhance technicians' experience within the Knowledge Base library. "All of the information shared on Knowledge Base helps make troubleshooting simpler," says Myers. He adds that JLG also collects user feedback on each article's effectiveness and makes changes based on that insight. For example, he says, JLG provides links to frequently searched articles and helpful navigation filters to make sure technicians can find the articles they need quickly.
"Our vision for Knowledge Base is to create a global online community of service technicians and content contributors committed to driving machine uptime and decreasing total cost of ownership. It is one more way that JLG leverages its industry expertise and leadership to provide the best possible experience with our equipment and services," Myers concludes.
To access Knowledge Base, rental companies and service dealers can sign into their Online Express accounts or go directly to the library by clicking on onlineexpress.jlg.com/knowledge. To register for an Online Express account, visit onlineexpress.jlg.com/user-registration.
For more information on JLG® products and services, visit JLG.com.
About JLG
JLG Industries, Inc. is a world-leading designer, manufacturer, and marketer of access equipment. The Company’s diverse product portfolio includes leading brands such as JLG® mobile elevating work platforms; JLG® and SkyTrak® telehandlers and rotary telehandlers; and an array of complementary accessories that can increase the versatility and efficiency of these products. JLG is an Oshkosh Corporation business [NYSE: OSK]. For more information about JLG Industries, Inc., visit www.jlg.com, or find us on LinkedIn, Instagram, Facebook and YouTube.
About Oshkosh Corporation
At Oshkosh (NYSE: OSK), we make innovative, purpose-built vehicles and equipment to help everyday heroes advance communities around the world. Headquartered in Wisconsin, Oshkosh Corporation employs over 18,000 team members worldwide, all united behind a common purpose: to make a difference in people’s lives. Oshkosh products can be found in more than 150 countries under the brands of JLG®, Pierce®, MAXIMETAL, Oshkosh® S-Series™, McNeilus®, IMT®, Jerr-Dan®, Frontline™ Communications, Oshkosh® Airport Products, Oshkosh AeroTech™, Oshkosh® Defense and Pratt Miller. For more information, visit oshkoshcorp.com. ®, ™ All brand names referred to in this news release are trademarks of Oshkosh Corporation or its subsidiary companies.
Forward Looking Statements
This news release contains statements that the Company believes to be “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. All statements other than statements of historical fact, including, without limitation, statements regarding the Company’s future financial position, business strategy, targets, projected sales, costs, earnings, capital expenditures, debt levels and cash flows, and plans and objectives of management for future operations, are forward-looking statements. When used in this news release, words such as “may,” “will,” “expect,” “intend,” “estimate,” “anticipate,” “believe,” “should,” “project,” “confident” or “plan” or the negative thereof or variations thereon or similar terminology are generally intended to identify forward-looking statements. These forward-looking statements are not guarantees of future performance and are subject to risks, uncertainties, assumptions and other factors, some of which are beyond the Company’s control, which could cause actual results to differ materially from those expressed or implied by such forward-looking statements. These factors include the possibility that the parties will fail to obtain necessary regulatory approvals or to satisfy any of the other conditions to the proposed transaction; potential negative effects relating to the announcement of the proposed transaction; failure to realize the expected benefits of the transaction or expected synergies; difficulties in predicting results of operations of an acquired business; the cyclical nature of the Company’s access equipment, fire apparatus, refuse and recycling collection and air transportation equipment markets, which are particularly impacted by the strength of U.S. and European economies and construction seasons; the Company’s estimates of access equipment demand which, among other factors, is influenced by historical customer buying patterns and rental company fleet replacement strategies; the strength of the U.S. dollar and its impact on Company exports, translation of foreign sales and the cost of purchased materials; risks related to the collectability of receivables, particularly for those businesses with exposure to construction markets; risks associated with international operations and sales, including compliance with the Foreign Corrupt Practices Act; and risks related to the Company’s ability to successfully execute on its strategic road map and meet its long-term financial goals and other risks, uncertainties, assumptions and other factors impacting future results of the Company.
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