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West Coast Parts Distribution Center

Read these FAQs to learn how the opening of the new JLG West Coast Parts Distribution Center will affect your business.

West Coast Parts Distribution Center FAQs

When is JLG opening the West Coast Parts Distribution Center (WCPDC) in Las Vegas?

The WCPDC will begin shipping parts on March 27, 2017, to a limited area. Shipments from Las Vegas will ramp up over time, and we expect that the WCPDC will be fully operational within a month. The following map illustrates the planned schedule.

How will this new parts distribution center affect my parts business?

Depending on your location, JLG’s second distribution center may offer you lower freight costs as well as decreased transit times for your parts orders. The network will also be able to provide a higher overall availability than was possible with a single distribution point.

How will JLG fulfill my parts orders across the network?

Allocation logic is based on maximum uptime. The system will look in your primary warehouse (warehouse closest to you) by order line. If the entire line is available, it will allocate there. If not, it will look to the secondary warehouse and do the same. If neither warehouse has the full line, the system will ship what it can from the primary and then what can be shipped from the secondary. Any remaining open quantity will be backordered into the warehouse that we expect will receive the item soonest.

Which distribution center will be my primary warehouse?

Primary warehouses are determined by the zip code of each US ship to location and their proximity to each distribution center. In general, the western states will have the WCPDC as their primary warehouse and the eastern states will remain with Orrville and then transition to the East Coast PDC in Atlanta later this year. As we go live with the WCPDC, we will ramp up the zip code/primary warehouse shift. All primary warehouse changes should be made within one month of the launch date. If you wish to verify which warehouse is your primary, you may contact JLG Customer Service at 877.554.5438 after March 27, 2017.

What types of parts are stocked at the new distribution center?

The WCPDC stocks a wide-ranging variety of parts to support the needs of your fleet. The center opened with approximately 20,000 distinct SKUs available for shipment. Initial stocking levels were based off historical sales into the primary servicing region and newly released model support. The only parts not being stocked in the WCPDC are hazardous items and black tires. These items will continue to be shipped from the east coast facility.

Will my priority order cut-off times be impacted by this change?

No. Priority order cut-off times will remain at 6PM EST and 3PM PST for UPS Next Day Air orders. As we implement the East Coast PDC later this year in Atlanta, we will be examining possible changes to cut-off times and call center hours of operation.

If my order is split across the network, what will happen to my freight costs?

This largely depends on where you are located and the order mix involved. In general, you should see higher availability with lower freight costs. There will be times when you will receive additional shipments due to an order being filled out of multiple warehouses. While a specific order may incur a higher freight cost, these occurrences should be more than offset with the quantity of orders you will receive faster and at lower freight costs.

How will my ‘Complete’ orders work with multiple distribution centers?

If all parts are available in your primary warehouse, complete orders will work the same as they have previously. If portions of a multi-line order are distributed from multiple warehouses, you will receive a second shipment on these orders. We will still strive to ship all items from each warehouse in a single shipment from that location.

Will there be any changes to the documentation I receive with my orders?

The packing lists you receive with your orders will change from showing everything that is on your order to only showing the items that are contained within that specific shipment. This should lessen confusion as you receive your orders. If there will be more than one shipment on your order, the packing list will contain a statement to this effect.

Will orders be able to be changed after they are placed?

There are situations when an order may be changed, but in general, changes will not be available. A good rule to follow is: If the parts were available when the order was placed, the order may not be changed. If the parts are backordered, you may be able to make a change. Please contact JLG® Customer Support with your change request. The CSR can research it and tell you whether the request may be completed.

How will warranty returns, buy-backs and cores be handled with multiple distribution centers?

If you have parts returns, they will always go back to your primary PDC regardless of where the part may have shipped from. For the time being, buy-backs, warranty returns and cores will continue to be handled and processed through the Orrville distribution center using the same processes previously used.

If you have any additional questions regarding the new West Coast Parts Distribution Center, please reach out to your Aftermarket District Sales Manager or call JLG Customer Service at 1-877-554-5438 (877-JLG-LIFT).

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JLG Industries, Inc. is the world's leading designer, manufacturer and marketer of access equipment. The Company's diverse product portfolio includes leading brands such as JLG® aerial work platforms; JLG, SkyTrak® and Lull® telehandlers; and an array of complementary accessories that increase the versatility and efficiency of these products. JLG is an Oshkosh Corporation Company [NYSE: OSK].
An Oshkosh Corporation Company