October 2015

October 2015 Ground Support E-Newsletter

October 2015


	In This Issue

	•	TIB 15-21 Coolant Sensor Fault
	•	October Accessory Event
	•	Training Schedule
	•	Meet Our Team
	•	Trivia Challenge

TECH TIP

TIB 15-21 Coolant Sensor – Intermittent Fault

Models affected: SkyTrak^® telehandlers 6036, 6042, 8042, 10042 and 10054 (Equipped with Tier 4F Engines)

Certain SkyTrak branded telehandlers may experience an intermittent ‘Coolant Level’ fault due to over torque of the coolant level sensor during installation. This fault is intermittent, but known failures have been experienced in the first 30 hours of operation.

When a SkyTrak branded telehandler equipped with a Tier 4F engine displays a ‘Coolant Level’ fault code in error, replace the coolant de-aeration tanks and sensor assembly, P/N 1001182255.

This is an ‘After Failure’ information bulletin, and standard warranty procedures will apply.

This part can only be ordered by a local servicing entity of JLG products. This servicing entity must have a JLG account and be capable of purchasing parts and filing warranty claims. When ordering the service kit, the servicing entity will be charged (debited) for the cost of each service part assembly.

Please contact your Regional Service Manager or a JLG service representative if further information is required.

Still need tech support? Call 877-JLG-LIFT (554-5438).

AFTERMARKET PARTS

Featured Promotion

October Accessory Event

Order any JLG accessory by the end of the month and you could win a $500 JLG merchandise gift card. Choose from a wide variety of accessory products for your aerial work platforms, scissor lifts and telehandlers.

Shop now and you could win!

Part Name: Various

Part Number: Various

Visit Online Express or call 877-JLG-LIFT (554-5438) to order.

JLG TRAINING

JLG University

Visit JLG University to learn more about our training programs. For pricing inquiries, email the JLG Training Department or call 877-JLG-LIFT (554-5438) for a quote.

Download the 2015 Training Schedule. (252 KB PDF)

Classes Are Filling Up!

The following classes are almost full, so secure a spot before it’s too late.

Electric-Powered Boom Lift Service Training
5 spots left
November 3-5, 2015
Houston, TX

ES Scissor Service Training
12 spots left
November 3-4, 2015
McConnellsburg, PA

Ultra Boom 1200SJP and 1350SJP Service Training
10 spots left
November 3-5, 2015
Raleigh, NC

For complete course descriptions and to learn more about training locations, visit JLG University.

IN THE NEWS

Meet Our Team: Bev S.

Bev is one of the many dedicated JLG Parts Call Center team members that are standing by to assist on the phone or through Live Parts Chat. An 11-year JLG veteran, Bev has spent her time in the Parts Call Center forging relationships with fellow team members and with our great customers.

For Bev, the best part is helping customers find what they need on a daily basis. “I take pride when we are able to service our customers correctly the first time and deliver a friendly voice on the other end of that phone line,” she said. Bev – and the rest of the JLG Parts Call Center team – look forward to working with you!

JLG TRIVIA


Two August Winners Announced

Darryl Ore from NES Rentals and Jonathan Kitts from Bridgeport Equipment & Tools won our last trivia challenge. Way to go! You can be a winner too! Challenge your team with JLG Trivia and you could win this month’s prize: a JLG umbrella!

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JLG Industries, Inc.
1 JLG Drive
McConnellsburg, PA 17233 USA
877-JLG-Lift | www.jlg.com

An Oshkosh Corporation Company