Ground Support

SPECIAL EDITION: INTRODUCING THE NEW ONLINE EXPRESS

July/August 2019

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JLG

You asked, we listened

In early July, JLG launched a new version of the e-commerce-based parts ordering system, Online Express. This upgrade is a direct response to customer feedback suggesting that our previous version was not as user-friendly as it could be. The upgraded Online Express provides customers with an easy-to-use interface offering several new enhancements accessible via mobile, tablet, and desktop devices.

“JLG is constantly evaluating customer feedback in order to provide a quick, convenient purchasing experience,” said Travis Myers, JLG director of product support. “The improved Online Express is an efficient, user-friendly purchasing tool for customers to order parts for their entire fleet.”

Some key features of the new Online Express include:

* Enhanced search capabilities by part, description or serial number
* New shopping cart for viewing orders and improving checkout
* Interactive manuals are now mobile-friendly and can be searched by serial number
* Administrator features that allow customers to add and manage their own users
* New shopping list feature makes common parts reordering faster and easier
* Freight quoting provides visibility to parts availability and entire order freight costs

Myers added, “Online Express helps customers place orders from anywhere using any
device, and now features an intuitive user experience, enhanced site navigation and simpler reordering of parts.”

Your single source for quality replacement parts is now better than ever. See for yourself at onlineexpress.jlg.com. For more information about JLG, visit the website at www.jlg.com.

 

Getting the Parts you Need
Just Got Easier

Top New Features:
* Increased search functionality
* Mobile-friendly interactive manuals
* Streamlined checkout process
* Extended cart time-out
* New account tools
* New freight-quoting features

Mobile-Friendly Design-The new Online Express allows you to shop and purchase parts on desktop, tablet, and mobile devices, and the new homepage now includes promotions and quick links.

Enhanced Purchasing Experience-You want to be able to find the parts you need – fast. So, we’ve improved the search functionality, streamlined the checkout process and add a search serial number feature to interactive manual viewer.

Improved Account Tools- Online Express now has account tools to help you manage your own account and users. These tools also allow you to reference your order history and easily reorder your most popular parts.


"The ability to search for parts by either a serial or part number makes finding what
I need so much simpler and faster. Being able to put a quote together, save it, and come
back later to continue the transaction makes ordering multiple and routine items very efficient.”

Larry Feeser
Inventory Operations Manager
Best Line Equipment

Congratulations to the Winners of the Online Express Merchandise Giveaway:

JLG held a recent contest to encourage customers to update their
Online Express account information and to test out the new functionality through a beta site. The winning customers drawn from those qualifying are as follows?

$500 Winner:
Jeremy Lane
Cervus Equipment, Manitoba, CAN

$250 Winners:
Lance Waple
Thompson Tractor, Huntsville, AL

Bill Stagaman
H.E. Equipment, Ft. Walton Beach, FL

Mike Breeman
Rasmussen Equipment, West Valley City, UT

"The new Online Express is really well done. It’s a very simple, easy-to-use site,
now with fewer screens and improved category groupings. The new feature that
populates a parts list from entering a serial number really helps ensure that
I’m ordering the correct part."

Jessie Perrine
Parts Manager
Skyworks Equipment Rentals

Check out the exciting new features for yourself at www.onlineexpress.jlg.com

JLG Trivia

Challenge your team with JLG® Trivia
to help them learn more about JLG machines,
parts and services. In addition to bragging rights
around the workplace, one of your teammates
could win this month’s prize:
a Gildan Ultra Cotton T-Shirt