Whether you are spending time with your family or braving the elements to finish a job, the team at JLG wishes you a happy and safe holiday season.
Tech Support Service Tip
Material Hook Mode on JLG Towable Booms
Receiving the message “Running at cut back in material hook mode” on a JLG Towable Boom model indicates that the machine does not recognize the presence of the upper control box. When this happens, the unit assumes that the basket has been replaced with a material hook. If the upper control box is present on the machine and this message still appears, contact the JLG service department for assistance.
This short video explains how to properly detach the platform and upper control box and install the material hook for T350/T500 model booms.
Please contact your local JLG service representative for further information if required.
Still need tech support? Visit our Call Center or call 877-JLG-LIFT (554-5438).
Here is a look back on some of our favorite Ground Support installments in 2013. Catch up on the stories that you missed and refresh yourself on some key tips for servicing and operating your JLG® machines.
JLG offers training for JLG telehandlers and aerial work platforms (AWPs), also known as mobile elevated work platforms (MEWPs). For your convenience, training is delivered in three different formats:
Instructor Led - Traditional classroom instruction where the instructor and participants are in the same location.
E-Learning – Instruction is delivered electronically without an instructor and is usually self-paced.
Online – Instruction is delivered electronically but facilitated by an online instructor. The instructor and participants are not in the same location. Online training is usually scheduled with the pace set by the instructor.
For more information on training pricing, email the JLG Training Department or call 1-877-JLG-LIFT for a quote. To register, download the Training Form (60 KB PDF) and fax to JLG TRAINING at 1-717-485-6013.
All 2013 classes are full, and 2014 classes are filling up!
Our Parts and Services call centers will be open and shipping priority air and international orders on Tuesday, Dec. 24 and Monday, Dec. 31, from 8:00am EST to 12:00 pm EST. Both call centers will be closed Wednesday, Dec. 25 and Wednesday, Jan. 1.
November Winner Announced
Last month, Dwayne Culp of Valley Supply Equipment won the trivia challenge and the bragging rights to go with it. Congratulations, Dwayne!
As the year comes to an end and holiday festivities seep into the workplace with gift exchanges and games, inject a bit of job-relevant fun with JLG® Trivia. For added entertainment, put a prize on the line—like an extra gift from under the company tree—to increase engagement and to help your coworkers learn something new in the process.