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JLG Ground Support: Tech Support Service Tip
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Tech Support Service Tip
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. Tire Damage .
. A common question heard in the JLG call center is, “When should a damaged tire be replaced?” The following is a guideline that will help you make that decision.

Pneumatic tires: If there are any cuts, rips or tears that expose sidewall or tread area cords in the tire, remove the tire from service immediately. Arrangements must be made for replacement of the tire or tire assembly.

Polyurethane foam filled tires: Remove the tire from service immediately and make arrangements for replacement of the tire or tire assembly when any of the following conditions are discovered:
  • A smooth, even cut through the cord plies which exceeds 3 inches (7.5 cm) in total length
  • Any tears or rips (ragged edges) in the cord plies which exceeds 1 inch (2.5 cm) in any direction
  • Any punctures which exceed 1 inch in diameter
  • Any damage to the bead area cords of the tire
If a tire is damaged but is within the above noted criteria, the tire must be inspected on a daily basis to insure the damage has not propagated beyond the allowable criteria.

Still need tech support? Visit our Call Center or call 877-JLG-LIFT (554-5438).

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Aftermarket Parts
Featured Part
Service Kits
JLG Ground Support strives to be your one-stop shop for all your needs. We have many different service kits that will help your service technicians maintain the life of your equipment. Our boom maintenance kits help you achieve smooth boom travel and include wear pad kits, boom chain kits and boom wire rope kits. Aerial and telehandler filter kits are factory approved and help maintain the lifespan of your equipment. We also have turntable bearing installation kits, low pressure and high pressure o-ring kits and many more kits to help keep your productivity high.

Have an account with JLG? Visit Online Express to order one of our Service Kits today.


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Part Name
Service Kits

Service Kits (1.9 MB PDF)

 
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JLG Ground Support: Training Schedule
 
Training Schedule

For more information on training pricing, email the JLG Training Department or call 1-877-JLG-LIFT for a quote. To register, download the Training Form (60 KB PDF) and fax to JLG TRAINING at 1-717-485-6013.

 
Classes are Filling Up!

The following classes are almost full, so secure a spot before it’s too late.

Train the Trainer
17 Spots Left
January 22 – 24, 2013
Las Vegas, NV

Boom Lift Service Training
15 Spots Left
January 29 – 31, 2013
Nashville, TN

Technician Fundamentals Training
15 Spots Left
January 29 – 31, 2013
Houston, TX

Electric Lift Service Training
15 Spots Left
January 29 – 31, 2013
Nashville, TN


Train the Trainer
February 5 – 7, 2013
Atlanta, GA

February 26 – 28, 2013
Houston, TX

Boom Lift Service Training
February 26 – 28, 2013
Riverside, CA

February 26 – 28, 2013
Atlanta, GA

Electric Powered Boom Lift Service Training
February 5 – 7, 2013
McConnellsburg, PA

 
  ES and RS Scissors Service Training

The ES Scissors (SL202) class is one-and-a-half days in length and will be held on Tuesdays at 8 a.m. and end on Wednesdays at 12 p.m.

The RS Scissors (SL203) class starts on Wednesdays at 1 p.m. and ends at 5 p.m. on Thursday. If you want to attend both of these classes, you will need to enroll in each class separately.

ES Series
February 12 – 13, 2013
Houston, TX

RS Series
February 13 – 14, 2013
Houston, TX

Ultra Boom Service Training
Models 1200SJP, 1350SJP and 1250AJP
*Boom Lift Class (BL202) is a prerequisite.

February 5 – 7, 2013
Houston, TX

Electric Lift Service Training
February 26 – 28, 2013
Atlanta, GA



Download the 2013 Training Schedule (260 KB PDF) or check out our online courses.

 
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. In the News .
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Announcing SkyTrak® and JLG® Books for the iPad®
Now you can get everything you need to know about SkyTrak and JLG telehandlers in convenient e-books. These handy, portable reference guides for the iPad® provide basic information, like product specifications and dimensional data, and also contain videos and image galleries with high-definition quality. Get an up-close view of the full range of telehandlers along with the many attachments and accessories. Interactive elements, like our embedded distributor locator, make it easy to locate a JLG dealer nearest you.

Download your free copy of the SkyTrak or JLG e-book today.
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You can also register to win a tablet!
Tablet giveaway promotion begins December 11, 2012 at 9 AM (EDT) and ends at 11:59 PM (EDT) on March 15, 2013. United States residents only. A winner will be notified via email on March 21, 2013.
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Online Express Mobile App
There is a new version update to the Online Express mobile app for your iPhone® and iPad®. Version 2.0.0 includes the following enhancements:
  • Order parts directly from the app
  • Improved parts messaging and information
  • App translated into OLE supported languages
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Online Express Expands Web Compatibility
We are pleased to announce that the web version of OLE is now compatible with Safari, Chrome and Firefox. In the past, users were required to operate OLE with Internet Explorer. Using other web browsers hindered the functionality, such as entering serial numbers to obtain machine information and placing orders for quantities larger than one. Now users may choose their preferred web browser.

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JLG® Trivia is Back
In our last Ground Support survey, you told us you missed our JLG quizzes. So, we’ve brought the trivia section back, and we’re also giving you the chance to win JLG merchandise! Test your JLG knowledge in this month’s round of questions.

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JLG Ground Support
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