April 2015 Ground Support E-Newsletter
Check out our latest tech tip, aftermarket part and training schedules.
JLG Ground Support
  April 2015
JLG Ground Support Newsletter
In This Issue
Outrigger Stop Blocks
Spring Savings Event
Service Training
Training Schedule
JLG Wins Exhibit Award
Trivia Challenge
Raised Outrigger Binding Issue
Models Affected: JLG Models G10-43A; G10-55A; and G12-55A Telehandlers
Tech Tip
Based on feedback from the field, outriggers used on the machines listed above may bind, in some instances, in the raised position, preventing the outrigger from being lowered into position when required. To resolve this issue, JLG has developed a field service kit (P/N 1001180818) which provides stop blocks that will limit the distance the outrigger arms can be raised. These stop blocks are installed by welding, and the kit contains installation instructions as well as parts to update one machine.

Warranty: JLG recommends the installation of the stop block kit (P/N 1001180818) at your next service maintenance interval. JLG will reimburse your account the cost of the part and two (2) hours for labor for each unit completed and up to three (3) hours for travel time.

This part can only be ordered by a local servicing entity of JLG products. This servicing entity must have a JLG account and be capable of purchasing parts and filing warranty claims. When ordering a kit, the servicing entity will be charged (debited) for the cost of each kit. Reference SL 15-09 on your warranty claim. The warranty coverage for this bulletin will expire 12 months after the date on this letter.

Learn more about the outrigger field service kit. (21.9 KB PDF)

Please contact your Regional Service Manager or a JLG service representative if further information is required.

Still need tech support? Call 877-JLG-LIFT (554-5438).
Featured Part
Ground Support Aftermarket Parts
Spring Savings Event for Competitive Parts

Now through May 31, JLG is cutting prices up to 25% off on some of its most widely used Genie™, Snorkel™ and Skyjack™ competitive parts. Take advantage of this special pricing to update your machines or to plan ahead for future maintenance needs! Get all the details (including part names and numbers). (936 KB PDF)

Visit Online Express or call 877-JLG-LIFT (554-5438) to order.

Service Training
When one of your team members undergoes service training, the performance of the entire team rises. With instruction from JLG experts, you can get the most of your machines, driving the success of your company and your customers. Schedule your training today!

Ground JLG University

Visit JLG University to learn more about our training programs. For pricing inquiries, email the JLG Training Department or call 877-JLG-LIFT (554-5438) for a quote.

Download the 2015 Training Schedule. (450 KB PDF)

Classes are Filling Up!

The following classes are almost full, so secure a spot before it’s too late.

340AJ Service Training
12 spots left
May 5-6, 2015
Riverside, CA

ES Scissor Lift Service Training
7 spots left
May 5-6, 2015
McConnellsburg, PA

Telehandler Service Training
6 spots left
May 5-7, 2015
Atlanta, GA

RS Scissor Lift Service Training
8 spots left
May 6-7, 2015
McConnellsburg, PA

Train the Trainer (Telehandler Face-to-Face)
12 spots left
May 19-20, 2015
Houston, TX

For complete course descriptions and to learn more about training locations, visit JLG University.

JLG Wins Award for CONEXPO-CON/AGG Exhibit

In the news
Event Marketer Magazine recently announced winners for their prestigious event and exhibit awards, recognizing JLG alongside brands like Pepsi and Heineken. JLG earned a silver award in the Best Outdoor Environment category for an exhibit at the 2014 CONEXPO-CON/AGG. Event Marketer says that “the [JLG] indoor-outdoor exhibit space immersed attendees in the complete world of possibilities JLG offers to the construction and material handling industries.” Learn more about JLG’s award-winning exhibit.

JLG Trivia Prize
March Winner Announced
Congratulations to Daniel Contreras Jr. of Titan Machinery for winning last month’s trivia challenge!

Challenge your team with JLG® Trivia to inspire some healthy (and educational) workplace competition. One of your teammates could win this month’s prize: a Nike mesh cap!
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JLG Industries, Inc.
1 JLG Drive
McConnellsburg, PA 17233 USA
877-JLG-Lift | www.jlg.com

An Oshkosh Corporation Company