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April 2014 Groud Support E-Newsletter
JLG The JobSite
  April 2014
In this Issue
Service Bulletin
Solid Aperture Skid Steer Tires
JLG Service Provider
Training Opportunities
Trivia Challenge
Tech Support Service Tip
Tech Support Service Tip
SkyTrak Brake Valve: Incorrect O-Ring on Fittings/Adapters
JLG has determined that certain SkyTrak brake valves, P/N 1001106836, may have incorrect O-rings installed on the adapter fittings, which could result in a fluid leak at the brake valve. Brake performance is not affected by this leak. To resolve this, JLG has worked with fitting manufacturers to ensure that the correct O-ring is being installed, but we recommend replacing brake valve fittings to prevent potential leaks.

A Brake Valve Fittings Service Kit (P/N 1001171117) is available, and it includes SkyTrak Brake Valve Fittings Installation Instructions (P/N 31212000).

Warranty: JLG recommends the installation of this service kit at your next maintenance interval. JLG will reimburse your account the cost of the service kit, and one (1.0) hour labor for each unit completed. No travel will be paid in accordance with this Service Letter. This bulletin will expire 12 months after the date of distribution. Please reference SL 14-02 (PDF 32 KB) on your warranty claim.

This service kit can only be ordered by a local servicing entity of JLG products. This servicing entity must have a JLG account and be capable of purchasing parts and filing warranty claims. When ordering a kit, the servicing entity will be charged (debited) for the cost of each kit.

Please contact your Regional Service Manager or a JLG service representative if further information is required. Still need tech support? Call 877-JLG-LIFT (554-5438).

Aftermarket Parts
Featured Part
Ground Support Aftermarket Parts
Solid Skid Steer Tires
Flat tires are your enemy, and if you are running on pneumatic tires, your enemy is closing fast. Recent studies found that flat tire downtime is the most costly issue associated with tire failure because it costs you productivity, lowers your billing time, and takes your workers off task. Switch to solid aperture skid steer tires (PDF 90KB) today.

Have an account with JLG? Visit Online Express to learn more about our Aftermarket Parts.

Part Name: Solid Aperture Skid Steer Tires

Part Number: Various

Training Schedule
JLG University: Mobile Learning
Ground JLG University

Did you know that you can take your learning on the go with JLG University? Our mobile-ready courses allow you to incorporate hands-on experiences into your e-learning by bringing your training into the field. This is a great way to explore new features and to enhance your training experience.

Visit JLG University to learn more about our online and mobile training courses.

For more information on training pricing, email the JLG Training Department or call 1-877-JLG-LIFT for a quote. To register, download the Training Form (60 KB PDF) and fax to JLG TRAINING at 1-717-485-6013.

Download the 2014 Training Schedule (60 KB PDF) or check out our online courses.


Classes are Filling Up!

The following classes are almost full, so secure a spot before it’s too late.

Boom Lift Service Training
7 spots left
April 29 – May 1, 2014
Charlotte, NC

8 spots left
May 13 – 15, 2014
Atlanta, GA

Training in May

ES Scissors Service Training
May 6 – 7, 2014
Atlanta, GA

RS Scissors Service Training
May 7 – 8, 2014
Atlanta, GA

Train the Trainer
May 20 – 22, 2014
Las Vegas, NV

Electric Powered Boom Lift Training
May 20 – 22, 2014
Atlanta, GA

For complete course descriptions and to learn more about training locations, visit JLG University.

In the News
Service Provider – Hope Equipment
Service Provider – Hope Equipment
As a part of the growing JLG Service Provider Network, Hope Equipment can provide repairs and service maintenance for the Batavia, NY area. For more information on scheduling service, contact Hope Equipment directly at 860-537-1333 or visit their website.

Newly Remodeled Ground Support Offices
Newly Remodeled Ground Support Offices
Our customers are our greatest priority. We are always looking for new ways to reach out and help our customers rise above job site challenges and to grow their businesses. Because of this commitment to service, we have remodeled our Ground Support offices and our call centers to improve workflow and efficiency. These brighter, newer facilities will make it even easier for us to serve you! Watch the time lapse video to see the project from start to finish.

JLG® Trivia
JLG Trivia Winner
March Winner Announced
Congratulations to Bret Allsman from Wyoming Rents for winning our trivia challenge!

Challenge your team with JLG® Trivia to help them learn more about JLG machines, parts and services. In addition to bragging rights around the workplace, one of your teammates could win this month’s prize: a JLG t-shirt!

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JLG Industries, Inc.
1 JLG Drive
McConnellsburg, PA 17233 USA
877-JLG-Lift | www.jlg.com

An Oshkosh Corporation Company