JLG Offers Searchable Knowledge Base Article Library with Online Express

Mar 08, 2023

McConnellsburg, PA (March 8, 2023) – JLG Industries, Inc., an Oshkosh Corporation company [NYSE:OSK] and a leading global manufacturer of mobile elevating work platforms (MEWPs) and telehandlers, announces the accessibility of its Knowledge Base article library to rental companies and service dealers with an account in Online Express, the company's 24/7 customer portal. Knowledge Base offers technicians the ability to search through a library of more than 400 service-related articles, by Diagnostic Trouble Code (commonly known as fault codes) or symptoms, for troubleshooting machine issues.

"All of the articles are authored by the technical experts within JLG," says Travis Myers, JLG's director of customer support, "providing our channel partners' technicians with highly specialized information that they don't normally have convenient access to. Through Knowledge Base in Online Express, JLG offers valuable, service-related content in a simple, mobile-friendly format to increase efficiencies when troubleshooting common machines issues."

Searching by either codes or keywords, technicians can use Knowledge Base articles to diagnose possible causes, troubleshoot steps needed to resolve the issue, learn more about any special tools or parts that might be required to complete the work and review additional information that could be helpful in getting the equipment back to work.

According to Myers, JLG is constantly adding new content, including more articles, imagery to show where components are located, detailed parts drawings and schematic clips, to enhance technicians' experience within the Knowledge Base library. "All of the information shared on Knowledge Base helps make troubleshooting simpler," says Myers. He adds that JLG also collects user feedback on each article's effectiveness and makes changes based on that insight. For example, he says, JLG provides links to frequently searched articles and helpful navigation filters to make sure technicians can find the articles they need quickly.

"Our vision for Knowledge Base is to create a global online community of service technicians and content contributors committed to driving machine uptime and decreasing total cost of ownership. It is one more way that JLG leverages its industry expertise and leadership to provide the best possible experience with our equipment and services," Myers concludes.

To access Knowledge Base, rental companies and service dealers can sign into their Online Express accounts or go directly to the library by clicking on onlineexpress.jlg.com/knowledge. To register for an Online Express account, visit onlineexpress.jlg.com/user-registration.

For more information on JLG® products and services, visit JLG.com.

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About JLG® Industries, Inc.
JLG® Industries, Inc. is a world-leading designer, manufacturer, and marketer of access equipment. The Company's diverse product portfolio includes leading brands such as JLG® aerial work platforms; JLG and SkyTrak® telehandlers and rotary telehandlers; and an array of complementary accessories that increase the versatility and efficiency of these products. JLG is an Oshkosh Corporation company [NYSE: OSK]. For more information about JLG Industries, Inc., visit www.jlg.com, or find us on X, Facebook, LinkedIn, Instagram and YouTube.

About Oshkosh Corporation
At Oshkosh (NYSE: OSK), we make innovative, mission-critical equipment to help everyday heroes advance communities around the world. Headquartered in Wisconsin, Oshkosh Corporation employs approximately 15,000 team members worldwide, all united behind a common cause: to make a difference in people's lives. Oshkosh products can be found in more than 150 countries under the brands of JLG®, Hinowa, Pierce®, MAXIMETAL, Oshkosh® Defense, McNeilus®, IMT®, Jerr-Dan®, Frontline™ Communications, Oshkosh® Airport Products and Pratt Miller. For more information, visit oshkoshcorp.com.

®, ™ All brand names referred to in this news release are trademarks of Oshkosh Corporation or its subsidiary companies.

Forward Looking Statements
This news release contains statements that the Company believes to be "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. All statements other than statements of historical fact, including, without limitation, statements regarding the Company's future financial position, business strategy, targets, projected sales, costs, earnings, capital expenditures, debt levels and cash flows, and plans and objectives of management for future operations, are forward-looking statements. When used in this news release, words such as "may," "will," "expect," "intend," "estimate," "anticipate," "believe," "should," "project" or "plan" or the negative thereof or variations thereon or similar terminology are generally intended to identify forward-looking statements. These forward-looking statements are not guarantees of future performance and are subject to risks, uncertainties, assumptions, and other factors, some of which are beyond the Company's control, and could cause actual results to differ materially from those expressed or implied by such forward-looking statements. These factors include the overall impact of the COVID-19 pandemic on the Company's business, results of operations and financial condition; the duration and severity of the COVID-19 pandemic; actions that may be taken by governmental authorities and others to address or otherwise mitigate the impact of the COVID-19 pandemic; the negative impacts of the COVID-19 pandemic on global economies and the Company's customers, suppliers and employees; and the cyclical nature of the Company's Access Equipment, Commercial and Fire & Emergency markets, which are particularly impacted by the strength of U.S. and European economies and construction seasons.