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  • Australia and New Zealand
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Tuesday, 31 May 2016

Based in Highett, 16km south east of the Melbourne CBD, and providing access equipment hire, sales, transport and training across the Melbourne metro area, regional Victoria and interstate, Vicaccess, is a family-owned business that prides itself on service, quality, quick response and fairness.

Tim HilleWhich explains why Vicaccess owner, Tim Hille, appreciates the quality of the equipment and the support JLG provides for his business which, in turn, helps his customers’ projects run smoothly and cost-effectively.

The strong relationship Tim has had with JLG for over 20 years is definitely reflected in the fact that the 230-machine Vicaccess fleet is comprised of at least 70 per cent JLG machines.

“Our relationship with JLG is great - we like dealing with them because their products are good,” Tim stated. “A large proportion of our fleet is JLG because we love their electric scissor range and their boom lifts.

“We have 1230ES Mast Boom Lifts, probably their smallest machine, along with their whole electric scissor range, and everything from 340AJs up to the 860SJ - which is probably the biggest boom we have.  Most recently, we purchased a 660SJ Telescopic Boom Lift.”

Vicaccess originally started as an access equipment training business with one or two machines before moving more toward equipment hire and now only delivers training for hire customers.

“Predominantly our business is now hire, but we have always provided training so naturally we are very focused on meeting the highest standards,” Tim said. “Meeting the highest standards is what makes JLG superior – and a great partner for VIcaccess.

“Sometimes we pay a little more for a JLG product but we know that the quality is there and the resale value is good; we like to rotate our equipment pretty regularly, so that’s important.”

As a successful, home-grown Aussie business, Tim says Vicaccess also appreciates the confidence engendered by JLG’s strong regional presence and investment in infrastructure and ground support for its customers.

“JLG’s investment in their operations reassures us that they’re always going to be here in Australia to support us, and that’s a comforting makes a real difference,” Tim said.

“And day-to-day, JLG is excellent to deal with,” he concluded. “The service and customer support provided by Stephen Noney is fantastic, and Roger Lancaster, who we speak to in regards to field service and technical support, is a great operator.

“It makes a big difference having a good equipment supplier like JLG behind us to support us in delivering on-time, 24/7, as we promise.” 

Speaking to JLG’s State Manager – VIC, Stephen Noney, it’s clear he also appreciates the strong business relationship JLG and Vicaccess enjoy.

“It’s a good partnership where we work together to make doing business as easy as possible and mutually beneficial for both businesses and Vicaccess’s customers,” Stephen said.

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