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Thursday, 26 May 2016

JLG Industries has been named Supplier of the Year - Access Division, and garnered the award for Best Exhibition Stand (over 40sqm), at the 2016 Hire and Rental Industry Association (HRIA) Convention held on the Gold Coast on May 5 and 6, 2016.

HRIAThe HRIA's annual awards provide an opportunity for the industry to recognise companies which deliver outstanding products and service in the hire and rental market, with awards given in 10 categories this year.

This is the fourth time JLG has won the prestigious Supplier of the Year - Access Division award and Bob Mules, JLG Industries General Manager for Australia and New Zealand was pleased to see the company once again acknowledged for delivering market-leading service in access equipment supply.

With the award voted for by customers, Mules said he and the entire JLG team were extremely gratified that their company-wide dedication to providing the best in products, service and support had been appreciated and honoured in such a way.

"Upfront, it’s about the quality of the products we offer, however it’s also clear that our focus on, and investment in, our national footprint, infrastructure and ground support is also highly valued by our customers," Mules said.

“The companies considered for the HRIA Supplier of the Year awards are judged on the key criteria of contact from supplier/interaction, spare parts, service support, delivery, technical advice and reliability; major investments have been made across the JLG business to ensure we excel in meeting these needs wherever a customer may be.

“We have eight facilities throughout Australia and New Zealand, located in capital cities with all offering sales, workshop and spare parts capabilities,  we have 60 workshop technicians who provide anything from basic servicing to major repairs and rebuilds,” Mules explained.

“We also have a 55-strong and constantly growing, national fleet of field service vehicles equipped with wireless in-van-technology to optimise service efficiencies, plus we’ve introduced a number of support solutions including mobile access to online parts ordering and in-field equipment monitoring.

“And underpinning it all we have a world-class Parts Distribution Centre, with a first time fill rate currently running at just over 95 per cent, which can even offer same-day service on time-sensitive parts.”

Thanking customers for the support which won JLG the HRIA Supplier of the Year – Access award, Bob Mules assured them they had inspired the JLG team to reach even greater heights in delivering the best in products, support and service.

“This award is a great honour, as is the Best Exhibitor Stand award which acknowledged the professionalism of our staff and the new products and ideas we offered to the industry, and receiving these accolades from those who mean most to us – our customers – means a great deal to us all,” Mules said.

“Every action we take at JLG is based on our customers - on how we can provide the best and most innovative products and ground support solutions for our customers to make it easier for them to keep their access equipment working harder for longer.

“These awards will only serve to make us work even harder to do just that.”

For further information, call 131 JLG or visit

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